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Refund policy

Return & Refund Policy

Effective Date: May 27, 2026

Last Updated: May 27, 2026

Thank you for shopping at Sabaku Parts. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Return Eligibility

You may request a return within 14 days of the delivery date, provided the following conditions are met:

  • The item is in new, unused, and uninstalled condition
  • The item is in its original packaging with all components, hardware, and instructions included
  • You have obtained a Return Merchandise Authorization (RMA) number from our support team prior to shipping

Items That Cannot Be Returned

The following items are not eligible for return under any circumstances:

  • Coilovers
  • Electronics and electrical components
  • Engine internal parts
  • Turbochargers, superchargers, and turbocharger kits
  • Special order items (items not regularly stocked and ordered specifically for your purchase)
  • Items that have been installed, modified, or show signs of use
  • Items returned without an RMA number
  • Items returned after the 14-day return window

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team via email at contact@sabaku-parts.com or through our Contact Page.
  2. Provide the following information:
    • Your order number
    • The part number(s) you wish to return
    • The reason for the return (e.g., ordered in error, defective, damaged in shipping)
  3. Our team will review your request and, if approved, issue an RMA number along with return shipping instructions.
  4. Ship the item back to the address provided in your RMA instructions within 7 days of receiving the RMA number.
    • The RMA number must be clearly marked on the shipping label and packaging.
    • Returns shipped without an RMA number will be refused.

3. Return Shipping

  • Customer-initiated returns (ordered in error, no longer needed, etc.): Return shipping costs are the responsibility of the customer.
  • Defective or incorrect items: We will provide a prepaid return shipping label at no cost to you.
  • All return shipments must be sent with tracking and insurance. We are not responsible for items lost or damaged during return transit.

4. Restocking Fee

A restocking fee of 15% of the item purchase price will be applied to all approved returns, except in cases where:

  • The item received was defective or damaged
  • The wrong item was shipped to you

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5-10 business days.
  • The refund amount will reflect the item purchase price, minus any applicable restocking fees.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped) or a defective product.

Refund Timeline

Step Timeframe
Return inspection after receipt 3-5 business days
Refund processing 5-10 business days
Refund appearing on your statement Depends on your financial institution

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging (both inner and outer packaging)

Important: Please retain all original packaging materials until the claim is resolved. Discarding packaging may affect our ability to process your claim.

For damaged or defective items, we will:

  • Provide a prepaid return shipping label
  • Issue a full refund (no restocking fee) once the return is received and inspected, OR
  • Ship a replacement item if the product is available and you prefer a replacement

7. Fitment Coverage

Sabaku Parts uses fitment data provided by our supplier, Turn14 Distribution. This data is highly accurate (~99%) but, in rare cases, may contain errors at the manufacturer or supplier level.

When Our Fitment Data Is Wrong

If you receive a part that does not fit your vehicle and we can verify the error was on our end (Turn14 catalog error, incorrect product mapping, etc.), we treat it the same as a defective item:

  • Full refund of the item purchase price
  • Prepaid return shipping label provided
  • No restocking fee applied
  • Original shipping charges refunded

To qualify, please contact us within 14 days of delivery with:

  • Your order number
  • Your full VIN (Vehicle Identification Number)
  • Photos of the part installed (or attempted installation) on your vehicle
  • The fitment information shown on our product page at the time of order

We will verify the fitment data against the Turn14 catalog. If confirmed as a fitment data error on our side, we will process your return as described above.

When the Vehicle Information Was Customer-Entered

If the part does not fit because the wrong vehicle was selected (incorrect Year/Make/Model/Submodel entered in our vehicle search, garage, or AI chat assistant), this is treated as a customer-initiated return under Section 1 and Section 4:

  • Standard 14-day return window
  • 15% restocking fee
  • Return shipping at customer's expense

Items That Cannot Be Covered

Our Fitment Coverage does not apply to:

  • Custom modifications or aftermarket vehicle changes that affect fit (lift kits, body modifications, drivetrain swaps, etc.) unless disclosed at the time of purchase
  • Items installed despite a visible fitment warning shown on the product page
  • Items in the non-returnable categories listed in Section 1 (Coilovers, electronics, engine internals, etc.) — these remain non-returnable regardless of fitment

8. Cancellations

  • Orders may be cancelled before they are shipped. Please contact us as soon as possible if you need to cancel.
  • Once an order has been shipped, it cannot be cancelled. You may request a return once the item is delivered.
  • Special order items cannot be cancelled once the order has been placed.

9. Exchanges

We do not offer direct exchanges. If you need a different item, please:

  1. Initiate a return for the original item
  2. Place a new order for the desired item

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank or credit card statement again
  2. Contact your credit card company or bank, as processing times may vary
  3. If you have completed both steps and still have not received your refund, please contact us at contact@sabaku-parts.com

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

This policy is subject to change without notice. Please review this page periodically for updates.